Privacy Policy

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Last updated: June 2026

1. Who we are

London City Mouse Tours ("we", "us", "our") is a City of London tour guiding collective based in the United Kingdom. We are the data controller for the personal information we collect and process in connection with our services and website.

Contact: citymousetours.london@gmail.com

2. What information we collect

Newsletter subscriptions

When you subscribe to our newsletter, we collect your email address and, optionally, your first name. We use this information solely to send you our newsletter and updates about our tours and services.

Contact enquiries

When you contact us by email or through our website contact form, we collect the information you provide — such as your name, email address and message — in order to respond to your enquiry.

Website analytics

Our website uses WithCabin, a privacy-friendly analytics service. WithCabin does not use cookies and does not collect personally identifiable information. It records aggregate data about page visits — such as page views and referrers — without tracking or identifying individual visitors. No personal data is processed through our analytics.

3. How we use your information

We use the personal information we collect to:

  • Send our newsletter and tour updates to subscribers

  • Respond to your enquiries and provide customer support

  • Improve our services and understand how our website is used

We will not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following legal bases for processing your personal data:

  • Consent: for newsletter subscriptions. You can withdraw your consent at any time by clicking the unsubscribe link in any newsletter email, or by contacting us directly.

  • Legitimate interests: for responding to contact enquiries and administering our relationship with prospective and past guests.

5. Third-party services

Notifuse

We use Notifuse to manage our newsletter subscriber list. When you subscribe, your email address and first name (if provided) are stored and processed by Notifuse on our behalf. Data may be processed outside the UK or EU; Notifuse applies appropriate safeguards for any such transfers. Please refer to Notifuse's privacy policy on their website for further details.

Mailjet

We use Mailjet (a Sinch company, based in the EU) as our email delivery provider to send newsletters to subscribers. Your email address is processed by Mailjet solely for the purpose of delivering emails on our behalf. The UK's adequacy decision for the EU means no additional transfer safeguards are required. Please refer to Mailjet's privacy policy on their website for further details.

WithCabin

We use WithCabin for website analytics. WithCabin is designed to be privacy-friendly and does not collect personal data. You can view our analytics transparency page at withcabin.com/privacy/citymousetours.london.

6. Data retention

  • Newsletter subscriber data: retained for as long as your subscription remains active. You may unsubscribe at any time and your data will be removed from our mailing list.

  • Contact enquiry data: correspondence is retained for up to two years, after which it is deleted.

7. Your rights

Under the UK GDPR you have the following rights in relation to your personal data:

  • The right to be informed about how your data is used

  • The right of access to the personal data we hold about you

  • The right to have inaccurate data corrected

  • The right to have your data erased in certain circumstances ("the right to be forgotten")

  • The right to restrict processing in certain circumstances

  • The right to data portability

  • The right to object to processing based on legitimate interests

To exercise any of these rights, please contact us at citymousetours.london@gmail.com. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority, at ico.org.uk.

8. Cookies

Our website does not use tracking or advertising cookies. Our analytics provider, WithCabin, is cookieless by design. We may set strictly necessary cookies to support core website functionality, such as session management for form submissions. No consent is required for strictly necessary cookies under UK law.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to review this policy periodically.

10. Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

London City Mouse Tours
Email: citymousetours.london@gmail.com